Wings School Cumbria supports children and young people towards exciting and meaningful career opportunities...
One of the young people from our Wings School Cumbria began his first job role back in September as a trainee at McDonalds.
Six months on, he has achieved all four of the available badge stars. The stars represent four different modules of training: Quality, Service, Cleanliness, and Operational Excellence. As a crew member, Alan has worked and trained in various areas of the restaurant including the kitchen, sales counter, and till.
Alan is now taking on the new role of 'Crew Trainer'. Crew trainers are responsible for training McDonald's employees on everything from customer service techniques to food safety procedures. They also help managers and supervisors develop effective training plans that can be used throughout the entire restaurant chain.
His latest achievement is winning 'Employee of the Month'. Employees are chosen based on their ability to demonstrate behaviours that deliver a great experience for customers and their fellow employees. Valued behaviours include looking for ways to make the experience special for every McDonald's customer; working with the team to deliver high standards; and having energy and enthusiasm.
Alan says that this job has given him a real boost to his confidence and new skills including time keeping, customer service and dealing with money.
Well Done Alan - 'We're lovin' it!'.